Delivery and Return Policy
Effective Date: August 1, 2024
At Vapor Planet, we strive to provide fast and reliable service. Please carefully review our delivery and return policies before placing your order.
Delivery Policy
Delivery Timeframe
- Vapor Planet offers free same-day delivery for eligible orders placed between 9 am and 9 pm.
- Deliveries will be made within two hours of placing your order.
- Orders placed after 9 pm will be delivered the following day.
Eligibility
- Deliveries are available within our designated delivery zones. Orders outside of these zones will not qualify for same-day delivery.
- Orders placed after the 9 pm cut-off will automatically be processed for next-day delivery.
Age Verification
- Customers must be 21 years of age or older to place an order.
- A valid, government-issued photo ID must be presented at the time of delivery.
- The ID must match the name and date of birth provided at checkout.
- Failure to provide a valid ID will result in the inability to complete the delivery.
Failed Delivery
- If we are unable to complete the delivery due to the absence of a valid ID, incorrect delivery information, or the customer's failure to be present:
- A $10 non-delivery fee will be charged.
- The remaining balance will be refunded to your original payment method within 3-5 business days.
Return Policy
All Sales Are Final
- At Vapor Planet, all sales are final. We do not accept returns, exchanges, or offer refunds once a delivery has been successfully completed.
Non-Delivery Refunds
- Refunds will only be processed in cases where a delivery could not be completed due to customer error (such as failure to present valid ID).
- A refund, minus the $10 non-delivery fee, will be issued.
- Refunds will be processed to the original payment method within 3-5 business days.
Customer Responsibility
To ensure a successful delivery, customers must:
- Provide the correct delivery address during checkout.
- Be available to receive the order within the two-hour delivery window.
- Present a valid, government-issued photo ID upon delivery.
Failure to meet these requirements may result in a failed delivery and associated fees.
Contact Us
For any questions regarding our delivery or return policies, please contact our customer support team at (417) 768-9606.
